Transfer a Gateway Device Using Escrow Devices
In this section, learn about the escrow device transfer process. The diagram below depicts the workflow from the customer to EdgeIQ.
![ae55db6-escrow_workflow (1).png 939](https://files.readme.io/a08ac3d-ae55db6-escrow_workflow_1.png)
Both the customer and manufacturer must complete several reciprocal steps in the process, which is given here:
Step 1 — The customer places an order for the device from a manufacturer.
Step 2 — The manufacturer registers the escrow device with a token.
To create an escrow device, go to Management > Devices > Escrow Devices and click + Create Escrow Device. Enter a Unique ID and Token for the device.
![Screen Shot 2021-06-21 at 1.14.54 PM.png 1720](https://files.readme.io/f266ff6-Screen_Shot_2021-06-21_at_1.14.54_PM.png)
Step 3 — The manufacturer will need to image the device with a token. By default on Linux systems, the EdgeIQ service looks for this token within the /opt/escrow_token file.
Step 4 — Next, the customer connects and powers on the device. The local EdgeIQ service will phone home to the EdgeIQ API with the token and await its configuration.
Step 5 — The manufacturer issues a transfer request for the device by navigating to Management > Devices > Escrow Devices and clicking Issue Transfer Request. Select the device from the list and select Next.
![Screen Shot 2021-06-21 at 1.15.58 PM.png 1958](https://files.readme.io/11a9cf3-Screen_Shot_2021-06-21_at_1.15.58_PM.png)
Enter the Account ID of the Customer and the Device Type, then click Issue Transfer Request.
![Screen Shot 2021-06-21 at 1.16.09 PM.png 2024](https://files.readme.io/dd4faa8-Screen_Shot_2021-06-21_at_1.16.09_PM.png)
Now, the Manufacturer can find the transfer request at Monitoring > Transfers > Transfers Sent.
![Screen Shot 2021-06-21 at 1.17.10 PM.png 1952](https://files.readme.io/39185c6-Screen_Shot_2021-06-21_at_1.17.10_PM.png)
Step 6 — The customer can now accept the device transfer. Navigate to Monitoring > Transfers > Transfers Received, locate the device and click Accept Transfer.
![Screen Shot 2021-06-21 at 1.17.35 PM.png 1946](https://files.readme.io/c96a4a8-Screen_Shot_2021-06-21_at_1.17.35_PM.png)
In the pop up window, choose the Device Type profile to assign to this device, and then click Issue Transfer Request.
![Screen Shot 2021-06-21 at 1.17.56 PM.png 1976](https://files.readme.io/8c9b28f-Screen_Shot_2021-06-21_at_1.17.56_PM.png)
The device will now be transferred to your account and will show up under Devices.
Updated about 3 years ago